Question 1

Is HomeGo Removals & Packing Ltd a registered UK company?

Accepted Answer

Yes. HomeGo Removals & Packing Ltd is a UK limited company registered at Companies House under registration number 16811153. Our registered office is at 93B Gore Road, Burnham, Slough, Berkshire SL1 7DD. You can verify the registration directly on the Companies House public register.

Question 2

How long has HomeGo been in business?

Accepted Answer

HomeGo Removals & Packing Ltd is a Burnham-based family-run firm. We trade under our own UK-registered limited company and operate our own fleet — we are not a booking platform or a subcontracted broker.

Question 3

Where exactly are HomeGo Removals based?

Accepted Answer

Our HQ is at 93B Gore Road, Burnham, Slough, Berkshire SL1 7DD, plus dedicated branches at Walford Road, Sparkbrook, Birmingham B11 1NP and 195 Pield Heath Road, Uxbridge UB8 3NR. Between the three locations we dispatch crews and vehicles across Berkshire, Buckinghamshire, Oxfordshire, Hampshire, Hertfordshire, Bedfordshire, Surrey, Greater London and the West Midlands — counties, villages and surrounding areas — with no callout fee and same-day slots available.

Question 4

Are HomeGo movers employed by the company or are they subcontractors?

Accepted Answer

Every mover on our crew is directly employed by HomeGo on a PAYE basis. We do not use rotating subcontractors. This matters because employed crews care more, work to a consistent standard, and remain accountable to your move — not to a different agency next week.

Question 5

How is HomeGo rated on Google reviews?

Accepted Answer

HomeGo Removals & Packing Ltd holds a verified 5.0/5-star Google rating from 16 genuine customer reviews. We do not pay for reviews, do not write fake reviews, and do not delete or hide negative feedback — every review is from a real paying customer.

Question 6

What makes HomeGo different from national removal firms like Pickfords or AnyVan?

Accepted Answer

Three things: (1) we charge zero VAT on every quote, which makes us 20–35% cheaper for most moves; (2) we are a small, accountable family firm — you deal with the same team from quote to completion, not a call centre; (3) we are local to Berkshire and the Thames Valley, so we know parking restrictions, narrow lanes, council permit rules and listed-building access in detail.

Question 7

Is HomeGo a member of any industry trade body?

Accepted Answer

Our service is published on Checkatrade, Trustpilot and Google Business Profile, where every review is publicly verifiable. We carry the standard insurance cover required for UK domestic removals (goods-in-transit + public liability) and operate to BAR-equivalent best-practice standards on every move.

Question 8

Can I visit your office or warehouse before booking?

Accepted Answer

Yes. Customers are welcome to visit our Burnham HQ at 93B Gore Road, SL1 7DD, by appointment. Call 07440 414548 to arrange a time. We will show you the vans, the equipment, and answer any question you have face-to-face.

Question 9

How much does a house removal cost with HomeGo?

Accepted Answer

Every move is priced individually based on the volume of belongings, the distance between properties and the access at both ends. Most 1-bed flat moves within 10 miles of Burnham fall into a low-hundreds bracket; 2-bed houses are priced mid-range; 3-bed and larger homes are quoted by survey. The fastest way to a real number is our 30-second online form — we reply with a written, fixed VAT-free quote within an hour.

Question 10

Why does HomeGo not charge VAT?

Accepted Answer

HomeGo Removals & Packing Ltd operates below the UK VAT registration threshold, so we are not legally required to add VAT to invoices. The price you are quoted is the price you pay — there is no 20% VAT line on top. For a typical 3-bed move that is a saving of £200–£500 versus a VAT-registered competitor.

Question 11

Are HomeGo quotes fixed or do they change on the day?

Accepted Answer

All HomeGo quotes are fixed in writing before the move. We do not bill by the hour and then surprise you. The only situations where the price could change are: (a) you add additional items not declared at quote time, or (b) access proves to be materially different from what was disclosed (e.g. an undisclosed extra floor with no lift). Both are rare and always discussed before any extra charge.

Question 12

Do you take a deposit?

Accepted Answer

For standard same-week house removals we typically do not require a deposit — you pay on completion. For larger jobs (4-bed+, office relocations, multi-day moves) or peak-season Saturday slots, we may ask for a 20% deposit to secure the date. Any deposit is fully refundable until 48 hours before the move.

Question 13

How can I pay HomeGo?

Accepted Answer

We accept payment by bank transfer, debit/credit card and cash. Card payments incur no surcharge. Most customers settle by bank transfer on completion day; we email a VAT-free invoice the same day for your records.

Question 14

Is the quote you give me online the actual price I pay?

Accepted Answer

Yes — provided the information you give us is accurate. The form asks for property size, distance, access details and any heavy items. If those match reality on the day, the price is locked. We will never inflate the quote at the door.

Question 15

Are there any hidden charges? (parking, fuel surcharge, congestion zone)

Accepted Answer

No hidden charges. Fuel, parking, ULEZ and congestion-zone fees within our standard service area are included in the fixed quote. The only additional costs that may apply are: (a) tolls beyond the M25, charged at cost; (b) parking fines if you have not arranged a permit and one becomes unavoidable. Both are disclosed upfront.

Question 16

Do you price-match other UK removal firms?

Accepted Answer

We will look at any genuine written quote from a like-for-like, fully-insured UK competitor and where possible we will match or beat it. Send the competitor quote in PDF or screenshot to office@homego-removals.com and we will respond within an hour during business days.

Question 17

How far in advance should I book a house removal?

Accepted Answer

For midweek (Tuesday-Thursday) slots we usually accept bookings 1-2 weeks ahead. For Friday, Saturday and end-of-month dates — especially May to September peak season — book 3-4 weeks ahead. We also keep capacity for last-minute and same-day jobs, so always ask: even on a busy week we often find space.

Question 18

Do you handle completion-day moves where keys are released late?

Accepted Answer

Yes — chain-dependent completion moves are routine for us. Our crew stands by at your old property from a pre-agreed time (usually 8am), loads as soon as keys are released, then drives directly to the new property. Most chain moves complete by mid-afternoon. We have decades of combined experience handling the inevitable delays and re-routes.

Question 19

Can HomeGo pack my entire house for me?

Accepted Answer

Yes. Choose from three packing tiers: (1) Self-pack — we deliver materials free 2-3 days before; (2) Partial pack — we handle kitchen, bathroom and fragiles, you pack clothes and books; (3) Full pack — our team packs every item including hanging clothes in wardrobe cartons. All three options include all materials.

Question 20

Will you disassemble and reassemble my furniture?

Accepted Answer

Yes — beds, wardrobes, dining tables, flat-pack and IKEA furniture are taken apart at the old property, the panels wrapped and labelled, transported flat, then rebuilt to spec at the new property. The hardware bag is taped to one of the panels so nothing goes missing.

Question 21

How is HomeGo different from a man-and-van service?

Accepted Answer

A man-and-van uses one transit-style van plus 1-2 movers, charged by the hour for small loads. A HomeGo full house removal uses a 7.5-tonne Luton plus 2-3 movers with blankets, trolleys, straps and assembly tools — priced as a fixed quote per job. For studios or one-item runs, hourly hire is cheaper; for 1-bed flats and above, a full removal is faster, safer and usually no more expensive.

Question 22

Can you store my furniture between exchange and completion?

Accepted Answer

Yes — short-term storage is arranged with our local partner yards within 5 miles of our Burnham HQ. We can collect, store overnight or for weeks, then deliver to the new property when the chain completes. Daily rates are quoted on volume.

Question 23

Do you move pianos, safes, gun cabinets and other heavy specialist items?

Accepted Answer

Yes. These are noted at quote stage so we send a 3-man crew with piano dollies, stair skates and specialist straps. Upright pianos, baby grands, gun safes and gym equipment are all moved routinely. Mention them at quote time so we price the right crew.

Question 24

Can HomeGo relocate our office overnight or at the weekend?

Accepted Answer

Yes — over 60% of our office relocations run outside business hours (typically 6pm-7am Friday or across a Saturday). Out-of-hours service avoids staff downtime and is charged at the same VAT-free rate as a daytime move.

Question 25

Do you handle servers and IT equipment for office relocations?

Accepted Answer

Yes. Servers are crated individually with anti-static foam, cables are coiled and labelled, and we photograph each setup before disassembly so your IT team can rebuild quickly. We can liaise directly with your in-house IT or external MSP on the day.

Question 26

Will HomeGo provide a Risk Assessment and Method Statement for our office move?

Accepted Answer

Yes — RA/MS documents are included at no extra cost on every commercial relocation. They are emailed to your facilities manager and the new building manager 7 days before the move. Most landlords on Slough Trading Estate, Thames Valley Park and Bracknell tech parks require these as standard.

Question 27

Do you supply moving crates for office relocations?

Accepted Answer

Yes. Lidded, stackable, returnable crates are dropped at your existing office 3 working days before the move and collected 14 days after. They are included in the quote — no separate hire fee.

Question 28

Can you do a phased multi-floor or multi-building office move?

Accepted Answer

Yes. Larger relocations are routinely split across 2-3 weekends, one floor or department per phase, so the business stays operational. A dedicated project manager from HomeGo runs the schedule and reports back to your facilities team after each phase.

Question 29

Is HomeGo Removals fully insured?

Accepted Answer

Yes. We carry goods-in-transit insurance (covering your belongings while in our vehicles) and public liability insurance (covering accidental damage to your property during loading or unloading). Insurance certificates are available on request and can be issued to landlords or building managers before the move.

Question 30

What happens if something is damaged during the move?

Accepted Answer

Damage during a HomeGo-handled move is rare. If it does happen, we handle it directly: tell us within 7 days, send photos and proof of value, and we resolve the claim through our insurer. We do not hide behind small print or pass blame to "subcontractors" — every mover is our employee, so accountability is clear.

Question 31

Are my goods insured if I packed the boxes myself?

Accepted Answer

Goods-in-transit insurance covers external damage caused in transit (e.g. a box is dropped and items inside break) regardless of who packed. However, internal damage caused by inadequate self-packing (e.g. fragile items not wrapped properly inside the box) is excluded. For full cover on fragile items, choose our packing service.

Question 32

Can you provide insurance certificates for new-build or block-managed properties?

Accepted Answer

Yes. Many new-build estates and block-managed apartment buildings (especially around Slough, Reading and Watford) require contractor insurance certificates before a removal van is admitted. Just send us the building manager email and we forward the certs the same day.

Question 33

How do I check HomeGo is genuinely registered and insured before paying?

Accepted Answer

Three independent checks: (1) Companies House — search "HomeGo Removals & Packing Ltd" on companieshouse.gov.uk and you will find registration 16811153; (2) ask us for our public liability and goods-in-transit policy schedules — we email them within an hour; (3) check our verified Google Business Profile and Trustpilot listings, both linked from our website footer.

Question 34

Which areas does HomeGo cover?

Accepted Answer

Our service area covers all of Berkshire (Slough, Windsor, Maidenhead, Reading, Bracknell, Wokingham, Newbury), Buckinghamshire (Aylesbury, Milton Keynes, High Wycombe, Marlow, Amersham, Beaconsfield), Oxfordshire (Oxford, Bicester, Abingdon), Hampshire (Basingstoke, Farnborough), Hertfordshire (Watford, St Albans, Hemel Hempstead), Bedfordshire (Luton), Surrey (Guildford, Woking, Weybridge), Greater London (Uxbridge, Hounslow, Heathrow, Feltham), and the West Midlands (Birmingham, Solihull, Sutton Coldfield, Walsall, Dudley) — plus all surrounding villages. Three depots (Burnham HQ, Birmingham, Uxbridge) keep travel time short for every customer.

Question 35

Can HomeGo do a same-day removal?

Accepted Answer

Yes — we operate 24/7 and frequently have same-day slots for emergencies, completion delays or last-minute moves. Call 07440 414548 or send a WhatsApp at any hour and we will confirm a crew within minutes.

Question 36

Do you charge extra for weekend or evening moves?

Accepted Answer

No. Saturday, Sunday and out-of-hours rates are identical to weekday rates. We do not load weekend premiums onto the quote — VAT-free is VAT-free regardless of the day.

Question 37

How do I get a quote from HomeGo?

Accepted Answer

Three ways: (1) the 30-second online form on this site replies within 2 minutes; (2) WhatsApp 07440 414548 with photos of your property and a few details; (3) phone 07440 414548 for an instant chat. All quotes are fixed and in writing within an hour.

Question 38

Can HomeGo move long-distance — to Scotland, Wales or abroad?

Accepted Answer

Yes for long-distance UK moves (Scotland, Wales, the North, the South West) — these are quoted per job rather than from our standard local price band. We do not currently offer European or international removals; for those we recommend BAR-International members and can refer one.

Question 39

What hours is HomeGo open for enquiries?

Accepted Answer

Phone, WhatsApp and email enquiries are answered 24/7 — including weekends and bank holidays. Site surveys and physical visits to our Burnham HQ are by appointment.

Question 40

Can I move on a public holiday with HomeGo?

Accepted Answer

Yes. We work all UK bank holidays at standard VAT-free rates. Christmas Day is the only date we do not run crews; everything else (including Boxing Day, New Year's Day and the Easter weekend) is operational.

Frequently Asked Questions about HomeGo Removals & Packing Ltd

Quick AI Summary

About HomeGo & Trust

Pricing, VAT & Quotes

House Removals

Office Relocation

Insurance, Damage & Trust

Booking, Areas & Service